Project Management - Willing to manage contractors and supplier, meet client/customer, handle and negotiate pricing with suppliers. Also can manage the team in order to deliver project on time. Able to understand documents for telecommunication work
Owner of the service delivery process. Do whatever it takes to deliver service according to time and budget.
Defines requirements and plan project deployment.
Defines resources and schedule for project/program implementation.
Create strategies for risk mitigation and contingency planning.
Plans and schedule project deliverables, goals, milestones
Conduct project post mortem and create recommendations report in order to identify successful and unsuccessful project elements
Assist to oversee project engineering team and manages conflicts within group.
Efficiently identifies and solves project issues.
Designs and maintain technical and project documentation.
Prepare weekly progress update to steering committee
PMP (Project Management Professional) Certification or equivalent is preferred.
Bachelors Degree or higher in Engineering, Technology or related field.
Minimum 5-8 years of project management or IT Management.
Minimum 3 years experience coordinating and/supporting IT business processes.
Strong organizational, presentation, and customer service skills.
Must be able to learn, understand & apply new technologies.
Program/Product Managers require scheduling and budgeting experience.
Overtime may require in meet project deadlines
Travel may be required for the purpose of meeting with clients, contractors or off site personnel.
Benefits: * Annual Company Trip * Annual Company Dinner and regular company sponsored staff activities. * Medical allowance * Transportation allowance * Meal allowance * Performance bonus
Interested candidates are invited to apply online, and MUST state their latest detailed resume, experience, current and expected salary, together with a recent passport-d photograph.
ONLY SHORTLISTED CANDIDATES WILL BE NOTIFIED ACCORDINGLY
Extreme Broadband is an Internet Service Provider (ISP) and Network Service Provider (NSP) licensed by the Malaysian Communication and Multimedia Commission (MCMC).
Since incorporated in 2005, we have become one of the leading ISP delivering reliable, high performance network services and solutions to businesses or educational institutions within domestic and oversea market.
Our progressive improvements in technical know-how and developments on human resources are our essential element for future success.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases